All Quill & Quiver Fiber colorways are hand dyed and each skein is its own individual dye lot. Variations in color placement, saturation, and tone will occur between skeins in the same colorway (which is part of the magic of hand-dyed yarn!) We do our best to include photos on the website in natural light that represent each colorway. Please note that computer monitor calibration differs on everyone's computer and what you see on your screen may differ slightly from the actual in-person color. See our returns/refunds policy below if you are unhappy with the color of a skein in your order. You can also view additional images of our yarns and projects made with some colorways on our Instagram feed.
We ship to domestic locations via standard USPS Priority Mail. Shipping prices are calculated at check out. You will be provided with a tracking number once your order ships. Estimated shipping time is 5-7 days from receipt of order. In unusual instances where the order will be delayed over 7 days, we will notify you via email. Pre-sale items include an estimated shipping date in the product description. If you encounter any issues with receiving your order, please reach out to us immediately via the contact page.
Returns and Refunds
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If there is an issue with your order, please contact us immediately (at most within seven days of receipt of your order). You can reach us via the contact page or email us at firstname.lastname@example.org. Your satisfaction is important to us and we will make every effort to correct any mistakes we may have made in your order. In all other instances, sales are final. Please know that every reasonable effort is made to accurately display the yarn, however there is some unavoidable color variation online based on the calibration settings between computer screens. We include photos and narrative descriptions of each colorway on our products pages. Please review photos and description carefully before making a purchase and reach out to us with any questions. You can also view additional images of our yarns and projects made with QQF yarns on our Instagram feed.